MeetAdvance Support

How can we help?

MeetAdvance support is available for authorized organizations, teams, meet personnel, and approved users. We normally acknowledge support requests within two business days. Time-sensitive meet issues should also be reported to your organization or meet administrator.

Sign-in help

1. Confirm that you are using the email address assigned by your organization.
2. Check spelling, capitalization, and any password-manager entry.
3. Confirm that the device has a reliable internet connection.
4. If your credentials work but no organization or meet appears, ask your organization administrator to confirm that your user and membership are active.
5. If the problem continues, email [email protected]. Do not send your password.

Camera and award-scanner help

MeetAdvance uses the camera only to scan award-pickup QR codes. It does not retain photographs, video, or audio.

• iPhone or iPad: open Settings, select MeetAdvance, and enable Camera.
• Android: open Settings, Apps, MeetAdvance, Permissions, and allow Camera.
• Return to MeetAdvance and reopen the scanner after changing permission.
• Authorized awards staff may use Manual lookup when scanning is unavailable.

Account and membership access

MeetAdvance does not provide public self-registration. Access is created and assigned by an approved organization. Contact your organization or team administrator to request access, change a role, add a team or meet membership, or reactivate an account. MeetAdvance Support will not grant organizational access without appropriate authorization.

Invoice and manual-payment questions

The mobile app tracks advancement charges and manual or offline payment status; it does not collect payment-card numbers. Questions about the amount owed, refunds, waivers, or whether an offline payment was received should first be directed to the participating organization. For application-related billing-status issues, email [email protected].

Invoice PDF and sharing help

For invoices with itemized entry records, MeetAdvance can create a formatted invoice for review and distribution.

• iPhone or Android: open the team invoice and choose Generate & Share PDF to create the invoice and open the device share sheet.
• Web: choose Print / Save PDF, then use the browser print dialog to print or save the invoice as a PDF.
• If an invoice is marked Not reconciled, itemized invoice records are not yet available and the invoice should not be distributed as final.

Privacy, correction, and deletion

Review the Privacy Policy and Data Deletion Request process. Privacy requests may be sent to [email protected].

Organization and pilot inquiries

For organization onboarding, pilot discussions, or product information, email [email protected].

Contact information